Alternative dispute resolution based on the storytelling technique

Authors:
Pedro Antunes;Sara Relvas;Marcos Borges
Affiliations:
Department of Informatics, Faculty of Sciences, U. of Lisboa, Portugal;Department of Informatics, Faculty of Sciences, U. of Lisboa, Portugal;Graduate Program in Informatics, NCE & IM, U. Federal do Rio de Janeiro, Brasil
Venue:
CRIWG'07 Proceedings of the 13th international conference on Groupware: design implementation, and use
Year:
2007

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Abstract

This paper describes a groupware prototype addressing the alternative resolution of legal conflicts. The groupware prototype integrates the storytelling and argumentation models with the legal process, accomplishing two major complementary objectives: eliciting spontaneous and informal explanations about the conflict, while contributing to the process with correct inferences and logic. The paper discusses in detail the integrated information model and provides a prototype implementation. These results were significantly enriched by a formative evaluation conducted by a dispute resolution professional. The contributions of this research to the state of the art are twofold: (1) the innovative integration of the storytelling and argumentation models; and (2) the support to self-help legal representation based on group technology.