Beyond the chalkboard: computer support for collaboration and problem solving in meetings
Communications of the ACM
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CRIWG'11 Proceedings of the 17th international conference on Collaboration and technology
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Local area networks and related computer and communication technologies are opening up new possibilities for performing group tasks in organizations. This paper provides background on the evolving use of information technology to support distributed group meetings. It identifies facilitation as a key factor in the success of group meetings. Thirty-four professional facilitators of face-to-face meetings are interviewed regarding the impacts of a distributed setting on meetings. Opinions regarding distributed meetings include concerns for group process and task accomplishment, observations of changes in the role of the facilitator, and potential impacts on how the organization functions. Concerns regarding the design of specific technologies for implementing distributed meetings are also identified.