Facilitating group creativity: Experience with a group decision support system
Journal of Management Information Systems - Special Issue: Decision Support and Knowledge-Based Systems
A comparison of laboratory and field research in the study of electronic meeting systems
Journal of Management Information Systems - Special issue on management support systems
Facilitation issues in distributed group support systems
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
The facilitation role in group support systems environments
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
Assessing competency in GSS skills: a pilot study in the certification of GSS facilitators
SIGCPR '95 Proceedings of the 1995 ACM SIGCPR conference on Supporting teams, groups, and learning inside and outside the IS function reinventing IS
Facilitating the socio-emotional dimension in group support systems environments
SIGCPR '95 Proceedings of the 1995 ACM SIGCPR conference on Supporting teams, groups, and learning inside and outside the IS function reinventing IS
Meeting at the desktop: an empirical study of virtually collocated teams
Proceedings of the Sixth European conference on Computer supported cooperative work
Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness
Organization Science
Distributed GSS Facilitation and Participation: Field Action Research
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
Flash forums and forumReader: navigating a new kind of large-scale online discussion
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Arkose: reusing informal information from online discussions
Proceedings of the 2007 international ACM conference on Supporting group work
COLING '10 Proceedings of the 23rd International Conference on Computational Linguistics: Posters
Crowdfunding inside the enterprise: employee-initiatives for innovation and collaboration
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Distributed work teams routinely use virtual meetings to support their collaborative work. In this paper, we present a case study of the facilitation that was provided for a very large-scale distributed meeting. Small teams of facilitators were recruited, trained, and assigned to each of six discussion forums of ManagerJam, a 48 hour meeting of over 8,000 managers in a large global technology company. Through examination of pre-Jam records, analysis of the Jam conversation archive, and post-event interviews with over 20 facilitators, we describe the planning and training efforts, and assess the impact of the facilitation teams on the meeting's effectiveness. Guidelines for effective team facilitation of very large-scale meetings are provided, and design implications for meeting support systems are described.