The media equation: how people treat computers, television, and new media like real people and places
IEEE MultiMedia
An approach to modeling and control of QoE in next generation networks
IEEE Communications Magazine
A probabilistic context-aware approach for quality of experience measurement in pervasive systems
Proceedings of the 2011 ACM Symposium on Applied Computing
Dynamic bayesian networks for sequential quality of experience modelling and measurement
NEW2AN'11/ruSMART'11 Proceedings of the 11th international conference and 4th international conference on Smart spaces and next generation wired/wireless networking
Quantitative and qualitative assessment of QoE for multimedia services in wireless environment
Proceedings of the 4th Workshop on Mobile Video
When Ambient Intelligence meets the Internet: User Module framework and its applications
Computer Networks: The International Journal of Computer and Telecommunications Networking
Wireless Personal Communications: An International Journal
From packets to people: quality of experience as a new measurement challenge
DataTraffic Monitoring and Analysis
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This article develops the concept of quality of user experience by focusing on requirements for its measurement and communication for use in industry. Whereas more typical work involves either modeling media quality based on technical measures or user subjective assessment of media quality, it is argued that QoE measurement should include objective measures of the process and outcomes of usage. Also, subjective measures should be collected as quantitative data rather than qualitative data as is currently common, because quantitative data enables combined analyses of objective and subjective measures for deriving global QoE ratings. Global ratings are important for optimizing the communicability of results to target audiences. Examples of measures and scales are provided. A structured approach to defining and measuring QoE in relation to QoS is explained and illustrated.