The visible differences predictor: an algorithm for the assessment of image fidelity
Digital images and human vision
Quality is in the eye of the beholder: meeting users' requirements for Internet quality of service
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Issues in vision modeling for perceptual video quality assessment
Signal Processing
Integrating user-perceived quality into Web server design
Proceedings of the 9th international World Wide Web conference on Computer networks : the international journal of computer and telecommunications netowrking
Usability Engineering
A Study of the Impact of Network Loss and Burst Size on Video Streaming Quality and Acceptability
IDMS '99 Proceedings of the 6th International Workshop on Interactive Distributed Multimedia Systems and Telecommunication Services
Speed Up Your Site: Web Site Optimization
Speed Up Your Site: Web Site Optimization
Understanding the management of client perceived response time
SIGMETRICS '06/Performance '06 Proceedings of the joint international conference on Measurement and modeling of computer systems
Voice and Speech Quality Perception: Assessment and Evaluation (Signals and Communication Technology)
Speech Quality of VoIP: Assessment and Prediction
Speech Quality of VoIP: Assessment and Prediction
Bell Labs Technical Journal - General Papers
Not quite the average: An empirical study of Web use
ACM Transactions on the Web (TWEB)
Quality assessment of interactive voice applications
Computer Networks: The International Journal of Computer and Telecommunications Networking
Designing and Engineering Time: The Psychology of Time Perception in Software
Designing and Engineering Time: The Psychology of Time Perception in Software
Managing customers for profit: strategies to increase profits and build loyalty
Managing customers for profit: strategies to increase profits and build loyalty
Web QoE Evaluation in Multi-agent Networks: Validation of ITU-T G.1030
ICAS '09 Proceedings of the 2009 Fifth International Conference on Autonomic and Autonomous Systems
Quantification of quality of experience for edge-based applications
ITC20'07 Proceedings of the 20th international teletraffic conference on Managing traffic performance in converged networks
Video quality measurement standards: current status and trends
ICICS'09 Proceedings of the 7th international conference on Information, communications and signal processing
User measures of quality of experience: why being objective and quantitative is important
IEEE Network: The Magazine of Global Internetworking - Special issue on improving quality of experience for network services
Quadrant of euphoria: a crowdsourcing platform for QoE assessment
IEEE Network: The Magazine of Global Internetworking - Special issue on improving quality of experience for network services
A generic quantitative relationship between quality of experience and quality of service
IEEE Network: The Magazine of Global Internetworking - Special issue on improving quality of experience for network services
Mobile Networks and Applications
A survey of QoE assurance in converged networks
Computer Networks: The International Journal of Computer and Telecommunications Networking
Understanding the impact of video quality on user engagement
Proceedings of the ACM SIGCOMM 2011 conference
Trouble shooting interactive web sessions in a home environment
Proceedings of the 2nd ACM SIGCOMM workshop on Home networks
Vienna surfing: assessing mobile broadband quality in the field
Proceedings of the first ACM SIGCOMM workshop on Measurements up the stack
The memory effect and its implications on web QoE modeling
Proceedings of the 23rd International Teletraffic Congress
Quantification of YouTube QoE via Crowdsourcing
ISM '11 Proceedings of the 2011 IEEE International Symposium on Multimedia
P.563—The ITU-T Standard for Single-Ended Speech Quality Assessment
IEEE Transactions on Audio, Speech, and Language Processing
IEEE Transactions on Audio, Speech, and Language Processing
Objective Assessment Methodology for Estimating Conversational Quality in VoIP
IEEE Transactions on Audio, Speech, and Language Processing
Quantitative assessment of user-level QoS and its mapping
IEEE Transactions on Multimedia
Modeling packet-loss visibility in MPEG-2 video
IEEE Transactions on Multimedia
Voice quality prediction models and their application in VoIP networks
IEEE Transactions on Multimedia
Quality of service terminology in IP networks
IEEE Communications Magazine
Image quality assessment: from error visibility to structural similarity
IEEE Transactions on Image Processing
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Over the course of the last decade, the concept of Quality of Experience (QoE) has gained strong momentum, both from an academic research and an industry perspective. Being linked very closely to the subjective perception of the end user, QoE is supposed to enable a broader, more holistic understanding of the qualitative performance of networked communication systems and thus to complement the traditional, more technology-centric Quality of Service (QoS) perspective. The purpose of this chapter is twofold: firstly, it introduces the reader to QoE by discussing the origins and the evolution of the concept. Secondly, it provides an overview of the current state of the art of QoE research, with focus on work that particularly addresses QoE as a measurement challenge on the technology as well as on the end-user level. This is achieved by surveying the different streams of QoE research that have emerged in the context of Video, Voice and Web services with respect to the following aspects: fundamental relationships and perceptual principles, QoE assessment, modeling and monitoring.