On ordered weighted averaging aggregation operators in multicriteria decisionmaking
IEEE Transactions on Systems, Man and Cybernetics
Multicriteria decision analysis with fuzzy pairwise comparisons
Fuzzy Sets and Systems
A fusion approach for managing multi-granularity linguistic term sets in decision making
Fuzzy Sets and Systems
Computers and Industrial Engineering
International Journal of Intelligent Systems
Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology
A method for group decision making with multi-granularity linguistic assessment information
Information Sciences: an International Journal
Computers and Industrial Engineering
Expert Systems with Applications: An International Journal
A hybrid approach to concept selection through fuzzy analytic network process
Computers and Industrial Engineering
Expert Systems with Applications: An International Journal
Selecting the most preferable alternatives in a group decision making problem using DEA
Expert Systems with Applications: An International Journal
A linguistic modeling of consensus in group decision making basedon OWA operators
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
A fuzzy model for exploiting quality function deployment
Mathematical and Computer Modelling: An International Journal
A rough set approach for estimating correlation measures in quality function deployment
Information Sciences: an International Journal
Rough set-based approach for modeling relationship measures in product planning
Information Sciences: an International Journal
Product-Service Systems Engineering: State of the art and research challenges
Computers in Industry
Computers and Industrial Engineering
Computers and Industrial Engineering
Analysing network uncertainty for industrial product-service delivery: A hybrid fuzzy approach
Expert Systems with Applications: An International Journal
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Product-service system (PSS) approach has emerged as a competitive strategy to impel manufacturers to offer a set of product and services as a whole. A three-domain PSS conceptual design framework based on quality function deployment (QFD) is proposed in this research. QFD is a widely used design tool considering customer requirements (CRs). Since both product and services influence satisfaction of customer, they should be designed simultaneously. Identification of the critical parameters in these domains plays an important role. Engineering characteristics (ECs) in the functional domain include product-related ECs (P-ECs) and service-related ECs (S-ECs). ECs are identified by translating customer requirements (CRs) in the customer domain. Rating ECs' importance has a great impact on achieving an optimal PSS planning. The rating problem should consider not only the requirements of customer, but also the requirements of manufacturer. From the requirements of customer, the analytic network process (ANP) approach is integrated in QFD to determine the initial importance weights of ECs considering the complex dependency relationships between and within CRs, P-ECs and S-ECs. In order to deal with the vagueness, uncertainty and diversity in decision-making, the fuzzy set theory and group decision-making technique are used in the super-matrix approach of ANP. From the requirements of manufacturer, the data envelopment analysis (DEA) approach is applied to adjust the initial weights of ECs taking into account business competition and implementation difficulty. A case study is carried out to demonstrate the effectiveness of the developed integrated approach for prioritizing ECs in PSS conceptual design.