Towards an understanding of e-Government induced change - drawing on organization and structuration theories

Authors:
Anne Fleur van Veenstra;Marijn Janssen;Yao-Hua Tan
Affiliations:
Faculty of Technology, Policy and Management, Delft University of Technology, BX Delft, The Netherlands;Faculty of Technology, Policy and Management, Delft University of Technology, BX Delft, The Netherlands;Faculty of Technology, Policy and Management, Delft University of Technology, BX Delft, The Netherlands
Venue:
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Year:
2010

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Abstract

E-government research deals with 'wicked' problems that require multidisciplinary approaches to gain a full understanding. One of the main challenges of e-government is to induce change in the structure of public organizations to realize its full potential. This paper investigates e-government induced change using two complementary theoretical lenses applied to an e-government case study. We use organization theories to explore aspects of organizational structure that may change when implementating e-government and structuration theory to investigate how these aspects are affected by human action within its social structure. This combination allows us to investigate the discrepancy between the ambitions of e-government induced change and the actual changes accomplished in practice. Our analysis shows that using these two frames gives us better insight into the thorny subject of e-government than using a single theory. Further research should look into how these theories can be used to deepen our knowledge of e-government.