Interaction strategies for an affective conversational agent

Authors:
Cameron Smith;Nigel Crook;Johan Boye;Daniel Charlton;Simon Dobnik;David Pizzi;Marc Cavazza;Stephen Pulman;Raul Santos De La Camara;Markku Turunen
Affiliations:
School of Computing, Teesside University, Middlesbrough, United Kingdom;Oxford University, Computing Laboratory, Oxford, United Kingdom;Oxford University, Computing Laboratory, Oxford, United Kingdom;School of Computing, Teesside University, Middlesbrough, United Kingdom;Oxford University, Computing Laboratory, Oxford, United Kingdom;School of Computing, Teesside University, Middlesbrough, United Kingdom;School of Computing, Teesside University, Middlesbrough, United Kingdom;Oxford University, Computing Laboratory, Oxford, United Kingdom;Telefonica I+D, Madrid, Spain;Department of Computer Sciences, University of Tampere, Finland
Venue:
IVA'10 Proceedings of the 10th international conference on Intelligent virtual agents
Year:
2010

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Abstract

The development of Embodied Conversational Agents (ECA) as Companions brings several challenges for both affective and conversational dialogue. These include challenges in generating appropriate affective responses, selecting the overall shape of the dialogue, providing prompt system response times and handling interruptions. We present an implementation of such a Companion showing the development of individual modules that attempt to address these challenges. Further, to resolve resulting conflicts, we present encompassing interaction strategies that attempt to balance the competing requirements. Finally, we present dialogues from our working prototype to illustrate these interaction strategies in operation.