A scientific methodology for MIS case studies
MIS Quarterly
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
On the criteria to be used in decomposing systems into modules
Communications of the ACM
Global Information Technology Outsourcing: In Search of Business Advantage
Global Information Technology Outsourcing: In Search of Business Advantage
Generalizing Generalizability in Information Systems Research
Information Systems Research
Services blueprint: roadmap for execution
Services blueprint: roadmap for execution
BP's multi-enterprise asset management system
Information and Software Technology
Modern information technologies used in market research
CIMMACS '10 Proceedings of the 9th WSEAS international conference on computational intelligence, man-machine systems and cybernetics
Knowledge risks in organizational networks: An exploratory framework
The Journal of Strategic Information Systems
| Hi-index | 0.00 |
The globalisation of markets has led to an increased demand for language translation services that support and enable communication between economic partners. For example, technical documents, software systems, business documents and web sites all need to be translated into multiple languages for individual national markets, and the information that they contain changes periodically. This paper sets out a theoretical framework that describes the architectures of business processes within and between separate firms that are used to support the delivery and management of services. This is done by coordinating the fit between externally generated problem complexity, from customers, and the internally generated complexity of different potential network configuration solutions. The theoretical framework is an architecture of how complexity is generated and managed at the different structural levels and across the different processual stages of an industry. A case study of thebigword, a major international translation services company, illustrates how the framework is applied in practice. The case study analyses the implementation of an electronic market platform which enables the coordination of the different stakeholders involved in the translation services market. These stakeholders include translators, translation services companies and their clients in a global business network.