Overcoming Information Overload in the Enterprise: The Active Approach

Authors:
Elena Simperl;Ian Thurlow;Paul Warren;Frank Dengler;John Davies;Marko Grobelnik;Dunja Mladenić;Jose Manuel Gomez-Perez;Carlos Ruiz Moreno
Affiliations:
Institute of Applied Informatics and Formal Description Methods;BT Innovation and Design;Eurescom;Institute of Applied Informatics and Formal Description Methods;Future Business Applications and Services at BT;Quintelligence;J. Stefan Institute;Intelligent Software Components;Intelligent Software Components
Venue:
IEEE Internet Computing
Year:
2010

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Abstract

Knowledge workers are central to an organization's success, yet their information management tools often hamper their productivity. This has major implications for businesses across the globe because their commercial advantage relies on the optimal exploitation of their own enterprise information, the huge volumes of online information, and the productivity of the required knowledge work. The Active project addresses this challenge through an integrated knowledge management workspace that reduces information overload by significantly improving the mechanisms for creating, managing, and using information. The project's approach follows three themes: sharing information through tagging, wikis, and ontologies; prioritizing information delivery by understanding users' current-task context; and leveraging informal processes that are learned from user behavior.