How the structuring of domain knowledge helps casual process modelers

Authors:
Jakob Pinggera;Stefan Zugal;Barbara Weber;Dirk Fahland;Matthias Weidlich;Jan Mendling;Hajo A. Reijers
Affiliations:
University of Innsbruck, Austria;University of Innsbruck, Austria;University of Innsbruck, Austria;Humboldt-Universität zu Berlin, Germany;Hasso-Plattner-Institute, University of Potsdam, Germany;Humboldt-Universität zu Berlin, Germany;Eindhoven University of Technology, The Netherlands
Venue:
ER'10 Proceedings of the 29th international conference on Conceptual modeling
Year:
2010

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Abstract

Modeling business processes has become a common activity in industry, but it is increasingly carried out by non-experts. This raises a challenge: How to ensure that the resulting process models are of sufficient quality? This paper contends that a prior structuring of domain knowledge, as found in informal specifications, will positively influence the act of process modeling in various measures of performance. This idea is tested and confirmed with a controlled experiment, which involved 83 master students in business administration and industrial engineering from Humboldt-Universität zu Berlin and Eindhoven University of Technology. In line with the reported findings, our recommendation is to explore ways to bring more structure in the specifications that are used as input for process modeling endeavors.