Usability Engineering
Technology as Experience
User experience (UX): towards an experiential perspective on product quality
Proceedings of the 20th International Conference of the Association Francophone d'Interaction Homme-Machine
Extracting user experience centered product requirements for mobile social media applications
MobileHCI '12 Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services companion
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Over the past years, User eXperience (UX) research in the academic community has created various approaches to UX evaluation frameworks. However, industry adopted these approaches rather vaguely into product development. Due to this existing gap between research academics and companies, this paper concerns the question of how UX evaluation can be integrated into the software engineering process of interactive online products. Therefore, influencing factors that need to be measured, including human and system aspects, emotions, a spatiotemporal dimension and motivation, were analyzed. In order to evaluate these factors transparently and to link UX factors to actual product functionalities, existing evaluation methods to collect qualitative and quantitative user data were selected and joint to an evaluation method set. First experiences of using the UX framework and this method set by means of a new web-community concept will be outlined and discussed.