Using diaries for evaluating interactive products: the relevance of form and context

Authors:
Martin Tomitsch;Nikash Singh;Ghazaleh Javadian
Affiliations:
The University of Sydney, NSW Australia;The University of Sydney, NSW Australia;The University of Sydney, NSW Australia
Venue:
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
Year:
2010

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Abstract

In this paper we discuss two studies, in which we used incident diaries to evaluate different aspects of a web-based tool and a wearable display. For the web-based tool we used a diary in form of a table distributed in digital form, which resulted in a very low number of responses. Results from follow-up interviews revealed that one of the reasons for this low response rate was a mismatch between diary form and study context. For the wearable display we designed booklets, which featured predefined sections and questions as well as space for open comments. Although previous research has identified disadvantages of paper-based diaries, this method proved to be valuable for collecting feedback in a mobile context. Based on our experiences and the results from the studies, we provide a qualitative discussion of design issues for diaries used in mobile and desktop-based contexts.