Short Survey: Empirical study on influence of critical success factors on ERP knowledge management on management performance in high-tech industries in Taiwan

• Authors: Pang-Lo Liu
• Venue: Expert Systems with Applications: An International Journal
• Year: 2011

The rapid development of information technology and the emergence of the Internet have created a borderless business environment and intensified market competition. Riding on the globalization trend, high-tech companies have been gradually leveraging information technology in order to shorten their manufacturing processes, enhance productivity with lower costs and prompt delivery to meet the customers' needs. To achieve these targets and maintain competitive advantages, companies have been introducing enterprise resource planning (ERP) and knowledge management (KM). This paper finds, via literature review, that most scholars focus only on the deployment of ERP systems and improvement of flows. Few have introduced the KM concept into ERP systems. This paper collated the literature relevant to ERP and KM and integrates the findings to introduce the ERP KM concept. The most important thing is to establish a detailed introduction plan and a prior understanding of the critical success factors (CSFs) for ERP KM introduction. This paper summarizes the CSFs for ERP KM introduction via literature review and examines the influence of these CSFs on management performance. A questionnaire survey is conducted to collect the relevant data and SPSS 10.0 (statistics software) is run for statistical and multiple regression analyses. Among these CSFs, support from senior managers, corporate vision, reengineering of corporate flows and project management, selection of appropriate consulting firms and software suppliers, the identification of suitable employees to take part in ERP introduction and the proper training and education programs have positive influences on management performance. In the multiple regression analysis, all of the individual constructs are positively and significantly correlated. The explanatory power of individual variables is high. It is hoped that the research finding can serve as a reference for ERP KM introduction to corporations.