Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
Organizational Learning: Creating, Retaining, and Transferring Knowledge
Organizational Learning: Creating, Retaining, and Transferring Knowledge
Critics' Corner: Critical Resistance to the Jazz Metaphor
Organization Science
Introductory Essay: Improvisation As a Mindset for Organizational Analysis
Organization Science
Organization Science
Making a Difference: Organization as Design
Organization Science
Managing as Designing
Organizing and the Process of Sensemaking
Organization Science
Learning to Design Organizations and Learning from Designing Them
Organization Science
Emergent by Design: Performance and Transformation at Infosys Technologies
Organization Science
The Role of Narratives in Sustaining Organizational Innovation
Organization Science
Experiencing the Improbable: Rare Events and Organizational Learning
Organization Science
Attentional Triangulation: Learning from Unexpected Rare Crises
Organization Science
A Dialogical Approach to the Creation of New Knowledge in Organizations
Organization Science
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Experiences that do not fit squarely into known categories pose a challenge to notions of organizational learning that rely primarily on scientific or experiential approaches. Making sense of, responding to, and learning from such unusual experiences requires reflection and novel action by organizational actors. We argue that narrative development processes make this organizational learning possible. By developing narratives, organizational actors create situated understandings of unusual experiences, negotiate consensual meanings, and engage in coordinated actions. Through the accumulation of narratives about unusual experiences, an organization builds a memory with generative qualities. Specifically, through narratives, actors evoke memories of prior unusual experiences and how they were dealt with, and this generates new options for dealing with emerging unusual experiences. We outline a framework detailing how narrative development processes enable organizational learning from unusual experiences and conclude by summarizing how this approach differs from and yet builds upon scientific and experiential approaches to learning.