Global-software development lifecycle: an exploratory study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Meeting the needs of users: toward a semiotics of the web
IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
Cross-cultural usability of the library metaphor
Proceedings of the 2nd ACM/IEEE-CS joint conference on Digital libraries
Information seeking and mediated searching. Part 4: cognitive styles in information seeking
Journal of the American Society for Information Science and Technology
Participatory Design: Issues and Concerns
Computer Supported Cooperative Work
Using HCI to leverage communication technology
interactions - Winds of change
Cultures, literacy, and the web: dimensions of information "scent"
interactions - Winds of change
The Cultural Component of Designing and Evaluating International User Interfaces
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 3 - Volume 3
Sustainable software development
SAICSIT '04 Proceedings of the 2004 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
Assumptions considered harmful: the need to redefine usability
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Usability problem identification in culturally diverse settings
Information Systems Journal
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We present the results of a usability evaluation of a locally developed hypermedia information system aiming at conservation biologists and wildlife managers in Namibia. Developer and end user come from different ethnic backgrounds, as is common to software development in Namibia and many developing countries. To overcome both the cultural and the authoritarian gap between usability evaluator and user, the evaluation was held as a workshop with usability evaluators who shared the target users' ethnic and social backgrounds. Different data collection methods were used and results as well as specific incidences recorded. Results suggest that it is difficult for Namibian computer users to evaluate functionality independently from content. Users displayed evidence of a passive search strategy and an expectation that structure is provided rather than self generated. The comparison of data collection methods suggests that questionnaires are inappropriate in Namibia because they do not elicit a truthful response from participants who tend to provide answers they think are ''expected''. The paper concludes that usability goals and methods have to be determined and defined within the target users' cultural context.