Cultural effects in usability assessment
CHI 98 Cconference Summary on Human Factors in Computing Systems
Global-software development lifecycle: an exploratory study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Culture class vs. culture clash
interactions
Cultural usability: a localization study of mobile text messaging use
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Towards Effective Usability Evaluation in Asia: Cross-Cultural Differences
OZCHI '96 Proceedings of the 6th Australian Conference on Computer-Human Interaction (OZCHI '96)
The effects of culture on performance achieved through the use of human computer interaction
SAICSIT '03 Proceedings of the 2003 annual research conference of the South African institute of computer scientists and information technologists on Enablement through technology
Analysis of combinatorial user effect in international usability tests
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Tips and tricks for a better international usability test
CHI '04 Extended Abstracts on Human Factors in Computing Systems
International Journal of Human-Computer Studies
DPPI '07 Proceedings of the 2007 conference on Designing pleasurable products and interfaces
Information technology (IT) in Saudi Arabia: Culture and the acceptance and use of IT
Information and Management
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Evaluating usability: using models of argumentation to improve persuasiveness of usability feedback
Proceedings of the 7th ACM conference on Designing interactive systems
Evaluation methods and cultural differences: studies across three continents
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Non-universal usability?: a survey of how usability is understood by Chinese and Danish users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Towards a Theory of Cultural Usability: A Comparison of ADA and CM-U Theory
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
HCI on the move: methods, culture, values
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Assumptions considered harmful: the need to redefine usability
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
IWIC'07 Proceedings of the 1st international conference on Intercultural collaboration
Being participated: a community approach
Proceedings of the 11th Biennial Participatory Design Conference
interactions
Information Systems Journal
| Hi-index | 0.00 |
There are indications that established methods for evaluating information system usability that have been developed for use in, e.g. Europe or the USA, fail to give reliable results in countries such as India, China or Malaysia. This paper presents the theoretical background, related work and a definition of culture that should be useful for studies of multiple-country usability testing. This includes a discussion of cultural fit and the consequences of cultural (in)consistencies between stakeholders in system development and use. As an illustrative example of the kind of academic research that needs to be done, a pilot study is described. The pilot study exemplifies themes to explore, who should be participants and where should the study be done, how to find examples of multiple-country usability testing, how to collect data and how to analyse that data and what kind of results and discussion of results that may be expected. The conclusion summarises the paper, discusses the limitations of the pilot study and gives detailed suggestions to future research. © 2012 Wiley Periodicals, Inc.