Constructing a decision support system for management of employee turnover risk

  • Authors:

  • Xin Wang;Hong Wang;Hong Wang;Li Zhang;Xiongfei Cao

  • Affiliations:

  • Transportation Management College, Dalian Maritime University, Dalian, China 116026;School of Business and Economics, North Carolina A&T State University, Greensboro, USA 27411;BOE Technology Group Co., Ltd, Beijing, China 100015;College of Economics and Management, Beijing Jiaotong University, Beijing, China 100044;USTC-City University Joint Advanced Research Center, University of Science and Technology of China, Hefei, China and City University of Hong Kong, Suzhou, China 215123

  • Venue:
  • Information Technology and Management
  • Year:
  • 2011

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Abstract

In the time of knowledge economy, competency among enterprises is focused on the competency of human resources. Employee turnover risk is becoming an important facet influencing the stability and development of enterprises. After analyzing employee turnover risk factors that could threaten enterprise production and operations, we proposed a multi-level model of the evaluation system for employee turnover risk based on the analysis of factors influencing employee turnover risk. A decision support system is proposed for employee turnover risk management using message processing mechanisms and software combination technology and system integration. Data, information and knowledge needed in the system come from enterprises' internal application systems and external systems. The structure and components of the system which is based on Web Services are presented. We also proposed an analytic system based on knowledge management. At last, strategies to effectively manage employee turnover risk are proposed.