Communications of the ACM
Determining the impact of computer frustration on the mood of blind users browsing the web
Proceedings of the 8th international ACM SIGACCESS conference on Computers and accessibility
WebinSitu: a comparative analysis of blind and sighted browsing behavior
Proceedings of the 9th international ACM SIGACCESS conference on Computers and accessibility
What's new?: making web page updates accessible
Proceedings of the 10th international ACM SIGACCESS conference on Computers and accessibility
Email Accessibility and Social Networking
OCSC '09 Proceedings of the 3d International Conference on Online Communities and Social Computing: Held as Part of HCI International 2009
Research Methods in Human-Computer Interaction
Research Methods in Human-Computer Interaction
Proceedings of the 2011 iConference
Usable web-based calendaring for blind users
BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction
Use of assistive technology in workplaces of employees with physical and cognitive disabilities
ICCHP'12 Proceedings of the 13th international conference on Computers Helping People with Special Needs - Volume Part I
ICWE'12 Proceedings of the 12th international conference on Current Trends in Web Engineering
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In this article, we discuss results of usability evaluations of desktop and web-based email applications used by those who are blind. Email is an important tool for workplace communication, but computer software and websites can present accessibility and usability barriers to blind users who use screen readers to access computers and websites. To identify usability problems that blind users have with email, 15 blind users tested seven commonly used email applications. Each user tested two applications, so each application was tested by three to five users. From the results, we identify several ways to improve email applications so that blind people can use them more easily. The findings of this study should also assist employers as they make decisions about the types of email applications that they will use within their organizations. This exploratory research can serve as a focus for more extensive studies in the future.