Determining the impact of computer frustration on the mood of blind users browsing the web

Authors:
Jonathan Lazar;Jinjuan Feng;Aaron Allen
Affiliations:
Towson University, Towson, MD;Towson University, Towson, MD;Towson University, Towson, MD
Venue:
Proceedings of the 8th international ACM SIGACCESS conference on Computers and accessibility
Year:
2006

Citing 14
Cited 5

Applied regression analysis and other multivariable methods

Applied regression analysis and other multivariable methods
The HomeNet field trial of residential Internet services

Communications of the ACM
Usability, help desk calls, and residential Internet usage

Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Frustrating the user on purpose: using biosignals in a pilot study to detect the user's emotional state

CHI 98 Cconference Summary on Human Factors in Computing Systems
Barriers to use: usability and content accessibility on the Web's most popular sites

CUU '00 Proceedings on the 2000 conference on Universal Usability
Measurement of user frustration: a biologic approach

CHI '03 Extended Abstracts on Human Factors in Computing Systems
A taxonomy of novice user perception of error on the Web

Universal Access in the Information Society
Accessibility of Internet websites through time

Assets '04 Proceedings of the 6th international ACM SIGACCESS conference on Computers and accessibility
Emotions and heart rate while sitting on a chair

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A continuous and objective evaluation of emotional experience with interactive play environments

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Feeling what you hear: tactile feedback for navigation of audio graphs

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
One year older, but not necessarily wiser: an evaluation of homepage accessibility problems over time

Universal Access in the Information Society
Severity and impact of computer user frustration: A comparison of student and workplace users

Interacting with Computers
Hands-free, speech-based navigation during dictation: difficulties, consequences, and solutions

Human-Computer Interaction

Computer Usage by Children with Down Syndrome: Challenges and Future Research

ACM Transactions on Accessible Computing (TACCESS)
Revisiting breadth vs. depth in menu structures for blind users of screen readers

Interacting with Computers
Sasayaki: an augmented voice-based web browsing experience

Proceedings of the 12th international ACM SIGACCESS conference on Computers and accessibility
Usability Evaluation of Email Applications by Blind Users

Journal of Usability Studies
Cross-modal collaborative information seeking (CCIS): an exploratory study

BCS-HCI '13 Proceedings of the 27th International BCS Human Computer Interaction Conference

Quantified Score

Hi-index	0.00

Visualization

Abstract

While previous studies have investigated the impact of frustration on computer users' mood as well as the causes of frustration, no research has ever been conducted to examine the relationship between computer frustrations and mood change for users with visual impairment. In this paper, we report on a study that examined the frustrating experiences and mood change of 100 participants, all with visual impairments, when they were browsing the web. The result shows that frustration does cause the participants' mood to deteriorate. However, the amount of time lost due to frustrating situations does not have a significant impact on users' mood, which is very different from the previous research on users without visual impairment. The impact on work seems to have the greatest impact on user mood.