Usability, help desk calls, and residential Internet usage

• Authors:

• Sara Kiesler;Robert Kraut;Vicki Lundmark;William Scherlis;Tridas Mukhopadhyay

• Affiliations:

• Carnegie Mellon University, Pittsburgh, PA;Carnegie Mellon University, Pittsburgh, PA;Carnegie Mellon University, Pittsburgh, PA;Carnegie Mellon University, Pittsburgh, PA;Carnegie Mellon University, Pittsburgh, PA

• Venue:
• Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
• Year:
• 1997