Quantitative Analysis of Faults and Failures in a Complex Software System
IEEE Transactions on Software Engineering
Measurement, Prediction and Risk Analysis for Web Applications
METRICS '01 Proceedings of the 7th International Symposium on Software Metrics
Process Aware Information Systems: Bridging People and Software Through Process Technology
Process Aware Information Systems: Bridging People and Software Through Process Technology
A Guide To The Project Management Body Of Knowledge (PMBOK Guides)
A Guide To The Project Management Body Of Knowledge (PMBOK Guides)
Predicting Project Velocity in XP Using a Learning Dynamic Bayesian Network Model
IEEE Transactions on Software Engineering
Computer Networks: The International Journal of Computer and Telecommunications Networking
A solution to support risk analysis on IT change management
IM'09 Proceedings of the 11th IFIP/IEEE international conference on Symposium on Integrated Network Management
Refined failure remediation for IT change management systems
IM'09 Proceedings of the 11th IFIP/IEEE international conference on Symposium on Integrated Network Management
Improving IT Change Management Processes with Automated Risk Assessment
DSOM '09 Proceedings of the 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management: Integrated Management of Systems, Services, Processes and People in IT
On the risk exposure and priority determination of changes in IT service management
DSOM'07 Proceedings of the Distributed systems: operations and management 18th IFIP/IEEE international conference on Managing virtualization of networks and services
Profiling event logs to configure risk indicators for process delays
CAiSE'13 Proceedings of the 25th international conference on Advanced Information Systems Engineering
Information Technology Management Practice: Impacts upon Effectiveness
Journal of Organizational and End User Computing
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Services provided by modern organizations are usually designed, deployed, and supported by large-scale IT infrastructures. In order to obtain the best performance out of these services, it is essential that organizations enforce rational practices for the management of the resources that compose their infrastructures. A common point in most guides and libraries of best practices for IT management - such as ITIL or COBIT - is the explicit concern with the risks related to IT activities. Proactively dealing with adverse and favorable events that may arise during everyday operations might prevent, for example: delay on deployment of services, cost overrun in activities, predictable failures of handled resources, and, consequently, waste of money. Although important, risk management in practice usually lacks in automation and standardization in IT environments. Therefore, in this article, we introduce a framework to support the automation of some key steps of risk management. Our goal is to organize risk information related to IT activities providing support for decision making thus turning risk response planning simpler, faster, and more accurate. The proposed framework is targeted to workflow-based IT management systems. The fundamental approach is to learn from problems reported in the history of previously conducted workflows in order to estimate risks for future executions. We evaluated the applicability of the framework in two case studies both in IT related areas, namely: IT change management and IT project management. The results show how the framework is not only useful to speed up the risk assessment process, but also to assist the decision making of project managers and IT operators by organizing risk detailed information in a comprehensive way.