A method to standardize usability metrics into a single score
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
Usability reporting with UsabML
HCSE'12 Proceedings of the 4th international conference on Human-Centered Software Engineering
Linking context to evaluation in the design of safety critical interfaces
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: human-centred design approaches, methods, tools, and environments - Volume Part I
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This paper reports on the approach and results of CUE-8, the eighth in a series of Comparative Usability Evaluation studies. Fifteen experienced professional usability teams simultaneously and independently measured a baseline for the usability of the car rental website Budget.com. The CUE-8 study documented a wide difference in measurement approaches. Teams that used similar approaches often reached similar results. This paper discusses a number of common pitfalls in usability measurements. This paper also points out a number of fundamental problems in unmoderated measurement studies, which were used by 6 of the 15 participating teams.