An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Development of computer-based information systems: A communication framework
ACM SIGMIS Database
Occupational stress, attitudes, and health problems in the information systems professional
Communications of the ACM
Turnover among DP personnel: a casual analysis
Communications of the ACM
SPSS-X User's Guide
Organizational learning and management information systems
ACM SIGMIS Database
Technology, methodology & information systems: a tripartite view
ACM SIGMIS Database - Information systems and its underlying disciplines: selected papers from the International Conference on Information Systems
The impact of role stress fit and self-esteem on the job attitudes of IT professionals
Information and Management
Computers in Human Behavior
Perceived job effectiveness in coopetition: A survey of virtual teams within business organizations
Computers in Human Behavior
Skills in the management oriented IS and enterprise system job markets
Proceedings of the 50th annual conference on Computers and People Research
An assessment of information systems education needs in Taiwan
International Journal of Information Management: The Journal for Information Professionals
Achieving top management support with business knowledge and role of IT/IS personnel
International Journal of Information Management: The Journal for Information Professionals
The Changing Roles of the Systems Analyst
Information Resources Management Journal
Factors Influencing the Success of Computer-Assisted Software Engineering
Information Resources Management Journal
The Impact of IT Personnel Skills on IS Infrastructure and Competitive IS
Information Resources Management Journal
Information and Management
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System analysts are service providers who are required to work closely with users for the purpose of defining, developing and implementing computer-based systems. Analysts and users in private organizations may have different expectations and proficiencies than those in public organizations, in part due to the types of applications required. Beliefs about how others are supposed to perform and what motivates them contribute to a variety of behavioral responses. Conflict between analysts and users may have serious consequences that can be very costly, such as poorly developed systems, behavioral dysfunctions (e.g., mistrust, avoidance, rejection), and negative user satisfaction. An interesting research question is whether perceptual differences exist among systems analysts and users about how systems analysts perform their jobs, as well as whether the perceptions are the same for public and private organizations. In a survey of perceptual differences about job skills, job roles, and non-salary incentives of systems analysts, results from872 questionnaires show that analysts and users differ significantly in their perceptions of skills and roles for systems analysts. Public and private systems analysts and users differ significantly on perception of all three measures. The results provide evidence that analysts, more so than users, recognize the importance of behavioral skills for effective development. This difference may be a major source of conflict, with users expecting analysts to exhibit technical skills in situations where behavioral skills are required. Public and private sector differences suggest that even though the process of systems development may be very similar, users and analysts in public organizations may, in fact, be different than their counterparts in private organizations. An exploration of these sector differences should be addressed by future research. Information systems managers may use the results to guide educational programs for users, develop better assessment measures for analysts, and establish better mechanisms for providing important non-salary incentives for analysts.