A Longitudinal Study of Software Process Improvement
IEEE Software
Improving Software Process Improvement
IEEE Software
A practitioner's guide to light weight software process assessment and improvement planning
Journal of Systems and Software
Debugging in the (very) large: ten years of implementation and experience
Proceedings of the ACM SIGOPS 22nd symposium on Operating systems principles
A Reference Framework for Utilization of Software Operation Knowledge
SEAA '10 Proceedings of the 2010 36th EUROMICRO Conference on Software Engineering and Advanced Applications
Reducing Maintenance Effort through Software Operation Knowledge: An Eclectic Empirical Evaluation
CSMR '11 Proceedings of the 2011 15th European Conference on Software Maintenance and Reengineering
Design science in information systems research
MIS Quarterly
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Knowledge of in-the-field software operation is nowadays acquired by many software-producing organizations. Vendors are effective in acquiring large amounts of valuable software operation data to improve the quality of their software products. For many vendors, however, it remains unclear how their actual product software processes can be advanced through structural integration of such information. In this paper, we present a template method for integration of software operation information with product software processes, and present four lessons learned that are identified based on a canonical action research study of ten months, during which the method was instantiated at a European software vendor. Results show that the template method contributes to significant software quality increase, by pragmatic but measurable improvement of software processes, without adhering to strict requirements from cumbersome maturity models or process improvement frameworks.