An avatar-based help system for web-portals

Authors:
Helmut Lang;Christian Mosch;Bastian Boegel;David Michel Benoit;Wolfgang Minker
Affiliations:
Institute of Information Technology, Ulm Univ., Ulm, Germany;Communication and Information Center, Ulm Univ., Ulm, Germany;Institute of Information Resource Management, Ulm Univ., Ulm, Germany;Institute of Theoretical Chemistry, Ulm Univ., Ulm, Germany;Institute of Information Technology, Ulm Univ., Ulm, Germany
Venue:
HCII'11 Proceedings of the 14th international conference on Human-computer interaction: interaction techniques and environments - Volume Part II
Year:
2011

Citing 2
Cited 2

The persona effect: affective impact of animated pedagogical agents

Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
The effects of animated characters on anxiety, task performance, and evaluations of user interfaces

Proceedings of the SIGCHI conference on Human Factors in Computing Systems

A collaborative web-based help-system

Proceedings of the 2nd International Conference on Web Intelligence, Mining and Semantics
Are computers still social actors?

CHI '13 Extended Abstracts on Human Factors in Computing Systems

Quantified Score

Hi-index	0.00

Visualization

Abstract

In this paper we present an avatar-based help system for web-portals that should provide various kinds of user assistance. Along with helping users on individual elements of a web page, it is also capable to offer step-by-step guidance supporting users to complete specific tasks. Furthermore users can input free text questions in order to get additional information on related topics. Thus the avatar features a single point of reference, when the user feels the need for assistance. Different to typical systems based on dedicated help sections consisting of standalone HTML pages, help is instantly available and displayed directly at the element the user is currently working on.