A small matter of programming: perspectives on end user computing
A small matter of programming: perspectives on end user computing
Watch what I do: programming by demonstration
Watch what I do: programming by demonstration
Computing at work: empowering action by “low-level users”
Communications of the ACM
Beyond programming: to a new era of design
Beyond programming: to a new era of design
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Information ecologies: using technology with heart
Information ecologies: using technology with heart
A Web on the Wind: The Structure of Invisible Work
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
Application Development without Programmers
Application Development without Programmers
Proceedings of the second Nordic conference on Human-computer interaction
Designing for serendipity: supporting end-user configuration of ubiquitous computing environments
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
Designing for ephemerality and prototypicality
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
Social Capital and Information Technology
Social Capital and Information Technology
How Users Matter: The Co-Construction of Users and Technology (Inside Technology)
How Users Matter: The Co-Construction of Users and Technology (Inside Technology)
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
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The dominant strategy within the field of EUD has been to improve end-user activities within a single software system. This approach has some limitations. First, the work environment often consists of a number of different systems and tools that form an information ecology with which users must cope. Second, the use of computers is embedded in organizational practices that may also need to be changed. Thus, there is a need to combine EUD with a parallel development of work practices. However, common work-development approaches, for example, process improvement, usually adopt a top-down managerial point of view that relies on expert modeling, and are therefore incompatible with EUD ideas. This paper suggests that a work improvement method developed in Finland since the 1980s, developmental work research, is a good candidate for partnering with EUD, because it takes the potential of local grassroots innovation and the development of work practices seriously.