Quality is in the eye of the beholder: meeting users' requirements for Internet quality of service
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Web QoE Evaluation in Multi-agent Networks: Validation of ITU-T G.1030
ICAS '09 Proceedings of the 2009 Fifth International Conference on Autonomic and Autonomous Systems
Faster progress bars: manipulating perceived duration with visual augmentations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A Web Script-Based Method to Evaluate User Satisfaction of Mobile Services in the Field
CENTRIC '10 Proceedings of the 2010 Third International Conference on Advances in Human-Oriented and Personalized Mechanisms, Technologies and Services
| Hi-index | 0.00 |
As the variety of mobile services increases, the uses of mobile communications become more diverse and the control of service quality from a user experience perspective becomes increasingly important in mobile service design. The quality of the network is one of the critical factors determining mobile service quality. However, quality has mainly been evaluated in objective physical terms, such as delay reduction and increased bandwidth. It is less common to use a human-centered design viewpoint to improve network performance. In this paper, we discuss a waiting-time filler delivery system that actively addresses the human factor to improve the subjective quality of a mobile network. The main contribution of this paper is to quantitatively show the effect of time fillers on waiting. Field experiments show that time fillers can significantly decrease user dissatisfaction with waiting, but that this effect is strongly influenced by user preferences concerning content.