Event-based monitoring of process execution violations

Authors:
Matthias Weidlich;Holger Ziekow;Jan Mendling;Oliver Günther;Mathias Weske;Nirmit Desai
Affiliations:
Hasso-Plattner-Institute, University of Potsdam, Germany;AGT Germany, Germany;Humboldt-Universität zu Berlin, Germany;Humboldt-Universität zu Berlin, Germany;Hasso-Plattner-Institute, University of Potsdam, Germany;IBM India Research Labs, India
Venue:
BPM'11 Proceedings of the 9th international conference on Business process management
Year:
2011

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Abstract

Process-aware information systems support business operations as they are typically defined in a normative process model. Often these systems do not directly execute the process model, but provide the flexibility to deviate from the normative model. This paper proposes amethod for monitoring control-flow deviations during process execution. Our contribution is a formal technique to derive monitoring queries from a process model, such that they can be directly used in a complex event processing environment. Furthermore, we also introduce an approach to filter and aggregate query results to provide compact feedback on deviations. Our techniques is applied in a case study within the IT service industry.