A taxonomy of service engineering stakeholder types

  • Authors:
  • Qing Gu;Michael Parkin;Patricia Lago

  • Affiliations:
  • Department of Computer Science, VU University Amsterdam, The Netherlands;European Research Institute for Service Science, Tilburg University, The Netherlands;Department of Computer Science, VU University Amsterdam, The Netherlands

  • Venue:
  • ServiceWave'11 Proceedings of the 4th European conference on Towards a service-based internet
  • Year:
  • 2011

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Abstract

The support of stakeholders is critical to the success of any project, and is equally important in SOA-related projects. Traditional software development methodologies no longer meet the requirements for developing service-based applications, or SBAs, due to the shift away from monolithic application development to service provision and composition. This shift introduces more types of stakeholders, each of which can take multiple roles within the lifecycle of the SBA, and who have an interest in or are influenced by the service-oriented software process. To understand these stakeholder types and roles, this paper presents an initial set of stakeholder types and roles solicited from within the EC's Network of Excellence in Software Services and Systems (S-Cube). By describing these stakeholder types in the context of the S-Cube service engineering lifecycle, we demonstrate the lifecycle phases each stakeholder and role is involved in during the development and operation of SBAs. The stakeholder roles and types found and the methodology we describe for their discovery aids the identification of the requirements for these stakeholders and contributes to research in service engineering methodologies.