Buyer acceptance of g2b e-government services: an empirical study of inter-entity supply contracts

Authors:
Shin-Yuan Hung;Chia-Ming Chang;Kuanchiun Chen;King-Zoo Tang;Chin-Hua Chou
Affiliations:
National Chung Cheng University, Min-Hsiung Chia-Yi, Taiwan Roc;Shih Chien University , Kqohsiung, China;Western Michigan University , Kalamazoo, MI, USA;TOKO University, Pu-tzu, Taiwan Roc;National Chung Cheng University, Min-Hsiung Chia-Yi, Taiwan Roc
Venue:
ACM SIGMIS Database
Year:
2012

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Abstract

The traditional focus of e-government services research has been on individuals rather than institutional users; however, buyer-accepted G2B e-government services are critical for an effective e-government services market. The purpose of this study is to identify the factors that determine buyer acceptance of G2B e-government services in the context of inter-entity supply contracts. Based primarily on an adapted version of the Theory of Planned Behavior (TPB), a sample of 185 organizational buyers of real G2B e-government services in Taiwan was examined. The findings show that perceived usefulness, perceived risk, external influence, interpersonal influence, self-efficacy, and facilitating conditions are critical factors in determining buyer acceptance. The resulting implications and recommendations for G2B e-government services research and practice are also discussed.