Requirements engineering in the year 00: a research perspective
Proceedings of the 22nd international conference on Software engineering
Top-Down Composition of Software Architectures
ECBS '02 Proceedings of the 9th IEEE International Conference on Engineering of Computer-Based Systems
Documenting and Analyzing a Context-Sensitive Design Space
WICSA 3 Proceedings of the IFIP 17th World Computer Congress - TC2 Stream / 3rd IEEE/IFIP Conference on Software Architecture: System Design, Development and Maintenance
E-service: a new paradigm for business in the electronic environment
Communications of the ACM - E-services: a cornucopia of digital offerings ushers in the next Net-based evolution
Goal-Oriented Requirements Engineering: A Guided Tour
RE '01 Proceedings of the Fifth IEEE International Symposium on Requirements Engineering
Modelling strategic relationships for process reengineering
Modelling strategic relationships for process reengineering
Specifying and Analyzing Early Requirements: Some Experimental Results
RE '03 Proceedings of the 11th IEEE International Conference on Requirements Engineering
A goal-driven and agent-based requirements engineering framework
Requirements Engineering
Value Webs: Using Ontologies to Bundle Real-World Services
IEEE Intelligent Systems
A shared service terminology for online service provisioning
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Towards ontology-driven information systems: redesign and formalization of the REA ontology
BIS'07 Proceedings of the 10th international conference on Business information systems
| Hi-index | 0.00 |
The lack of a good understanding of customer needs within e-service initiatives caused severe financial losses in the Norwegian energy sector, resulting in the failure of e-service initiatives offering packages of independent services. One of the causes was a poor elicitation and understanding of the e-services at hand. In this paper, we propose an ontologically founded approach (1) to describe customer needs, and the necessary e-services that satisfy such needs, and (2) to bundle elementary e-services into needs-satisfying e-service bundles. The ontology as well as the associated reasoning mechanisms are codified in RDFS to enable software support for need elicitation and service bundling. A case study from the Norwegian energy sector is used to demonstrate how we put our theory into practice.