Web-based customer decision support systems
Communications of the ACM
AGENTS '00 Proceedings of the fourth international conference on Autonomous agents
Extended Decision Making in Tourism Information Systems
EC-WEB '02 Proceedings of the Third International Conference on E-Commerce and Web Technologies
ITR: A Case-Based Travel Advisory System
ECCBR '02 Proceedings of the 6th European Conference on Advances in Case-Based Reasoning
Communications of the ACM - The Blogosphere
A web-based consumer-oriented intelligent decision support system for personalized e-services
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Trust-enabling decision support system for e-tourism intermediation
International Journal of Networking and Virtual Organisations
Personalized Location-Based Recommendation Services for Tour Planning in Mobile Tourism Applications
EC-Web 2009 Proceedings of the 10th International Conference on E-Commerce and Web Technologies
Service-Oriented data and process models for personalization and collaboration in e-business
EC-Web'06 Proceedings of the 7th international conference on E-Commerce and Web Technologies
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The rapidly growing web technologies and electronic commerce applications have stimulated the need of personalized and group decision support functionalities in eTourism intermediary systems. The goal of this paper is to propose a functional framework and design process for building a web-based customer-oriented decision support system to facilitate personalized and community tourism services. Major decision support functions include personalized data and model management, information search and navigation, product/vendor evaluation and recommendation, do-it-yourself travel planning and design, community and collaboration management, auction and negotiation, as well as trip tracking and quality control. A system implementation approach as well as a system prototype will also be presented and discussed.