Design methods for collaborative emergent processes

Authors:
Igor Hawryszkiewycz
Affiliations:
Department of Information systems, University of Technology, Sydney
Venue:
BPM'06 Proceedings of the 2006 international conference on Business Process Management Workshops
Year:
2006

Citing 3
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Abstract

Organizations are often faced with managing a variety of processes. These range from predefined to emergent. There has been very little work on supporting emergent processes many of which are founded on collaboration between process workers. A variety of technologies are available to support collaboration. However, people in most business processes still use the basic technologies such as e-mail or intranet information portals and do not fully realize the advantages provided by emerging technologies. This paper describes a method for extending collaboration beyond simple exchanges and into collaborative work process support.