Software engineering with reusable components
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Aris--Business Process Modeling
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Design Rules: The Power of Modularity Volume 1
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HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 8 - Volume 8
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Data & Knowledge Engineering - Special issue: The language/action perspective
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BPM'03 Proceedings of the 2003 international conference on Business process management
BPM'05 Proceedings of the Third international conference on Business Process Management
Towards a Systematic Method for Identifying Business Components
CBSE '08 Proceedings of the 11th International Symposium on Component-Based Software Engineering
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The direct banking business is characterized by integrated distribution channel politics and holistic sales approaches combined with multi-channel-management Direct banks in Europe and especially in Germany are currently facing increasing market competition The crucial factors for growth are product innovation, cost control and the flexibility to react individually to each customer in a rapidly changing business environment In order to compete, direct banks are forced to undergo a drastic transformation of business processes as well as organizational and managerial structures The application of new concepts in building information systems is therefore necessary in order to further support business needs and allow for the management and adaptation of systems that are dependent on the fast changing market requirements This paper shows how the information technology (IT) landscape of one of the five leading direct banks in Germany could be optimized by means of a service-based orientation The case outlined in this paper focuses on the customer service domain The main goal is to concurrently reduce costs by automating business processes and to increase the quality of customer services A reference model for these customer service processes is then introduced Based on this model, this paper describes a business component-oriented system architecture according to identified business components, and their corresponding services.