The atoms, molecules and fibers of organizations

  • Authors:
  • Jan L. G. Dietz

  • Affiliations:
  • Delft University of Technology, P.O. Box 356, NL-2600 AJ Delft, Netherlands

  • Venue:
  • Data & Knowledge Engineering - Special issue: The language/action perspective
  • Year:
  • 2003

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Abstract

The increasing demands concerning the modifiability and connectivity of business processes cannot be met adequately anymore by relying on best practices only. There is an urgent need for a reference conceptual framework for studying, modeling, analyzing and designing business processes. The Language-Action Perspective (LAP), in particular Habermas' theory of Communicative Action offers a sound and rigid foundation for such a framework. In this paper, the DEMO (Demo Engineering Methodology for Organizations)-framework is presented. It builds on the LAP-based theoretical foundation of the DEMO methodology. Several other LAP-based frameworks have been proposed in the past years. They are evaluated in a comparative review with the DEMO-framework. Several shortcomings of these frameworks are revealed and discussed. The practical applicability of the DEMO-framework is demonstrated using a small example.