SOSP '91 Proceedings of the thirteenth ACM symposium on Operating systems principles
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Software engineering issues for ubiquitous computing
Proceedings of the 21st international conference on Software engineering
Past, present, and future of user interface software tools
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Charting past, present, and future research in ubiquitous computing
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Extending document management systems with user-specific active properties
ACM Transactions on Information Systems (TOIS)
How do people organize their desks?: Implications for the design of office information systems
ACM Transactions on Information Systems (TOIS)
Lifestreams: a storage model for personal data
ACM SIGMOD Record
Bifrost inbox organizer: giving users control over the inbox
Proceedings of the second Nordic conference on Human-computer interaction
Using autobiographic information to retrieve real and electronic documents
Proceedings of the 2007 conference on Human interface: Part I
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Despite the growing numbers and diversity of electronic documents, the ways in which they are cataloged and retrieved remain largely unchanged. Storing a document requires classifying it, usually into a hierarchic file system. Such classification schemes aren't easy to use, causing undue cognitive loads. The shortcomings of current approaches are mostly felt when retrieving documents. Indeed, how a document was classified often provides the main clue to its whereabouts. However, place is seldom what is most readily remembered by users. We argue that the use of narratives, whereby users 'tell the story' of a document, not only in terms of previous interactions with the computer but also relating to a wider ”real world” context, will allow for a more natural and efficient retrieval of documents. In support of this, we describe a study where 60 stories about documents were collected and analyzed. The most common narrative elements were identified (time, storage and purpose), and we gained insights on the elements themselves, discovering several probable transitions. From those results, we extract important guidelines for the design of narrative-based document retrieval interfaces. Those guidelines were then validated with the help of two low-fidelity prototypes designed from experimental data. This paper presents these guidelines whilst discussing their relevance to design issues.