Five gambits for the advisory interface dilemma
Psychological issues of human-computer interaction in the work place
User-tailorable systems: pressing the issues with buttons
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Semistructured messages are surprisingly useful for computer-supported coordination
Computer-supported cooperative work
There's no place like home: continuing design in use
Design at work
Experiments with Oval: a radically tailorable tool for cooperative work
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Evaluating the thinking-aloud technique for use by computer scientists
Advances in human-computer interaction (vol. 3)
A small matter of programming: perspectives on end user computing
A small matter of programming: perspectives on end user computing
Adaptability: user-initiated individualization
Adaptive user support
Communications of the ACM
Replying to email with structured responses
International Journal of Human-Computer Studies
“Let's see your search-tool!”—collaborative use of tailored artifacts in groupware
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Supporting cooperation in a virtual organization
ICIS '98 Proceedings of the international conference on Information systems
The EVOLVE project: component-based tailorability for CSCW applications
AI & Society - Special issue on computer-supported cooperative
Designing Work Oriented Infrastructures
Computer Supported Cooperative Work
A Tale of Two Toolkits: Relating Infrastructure andUse in Flexible CSCW Toolkits
Computer Supported Cooperative Work
Creating Heterogeneity – Evolving Use of Groupware in a Network of Freelancers
Computer Supported Cooperative Work
The Appropriation of Interactive Technologies: Some Lessons from Placeless Documents
Computer Supported Cooperative Work
Communications of the ACM - End-user development: tools that empower users to create their own software solutions
Component-based technologies for end-user development
Communications of the ACM - End-user development: tools that empower users to create their own software solutions
Lessons from the reMail prototypes
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Aether: an awareness engine for CSCW
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
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In fragmented work settings like network organizations or virtual organizations, monolithic approaches to implement support for collaboration would require the actors involved to agree on the usage of the approach or tool under consideration. As the autonomy of actors in these settings makes this hard to achieve, we suggest an exploration and an increase in the end-user tailorability of basic software infrastructures to enable even actors in theses settings to tailor their collaboration support to their needs. An example for this strategy is illustrated by using email as a basic groupware technology. We use server-based email filters to improve the coordination of work processes and increase group awareness in these settings, and focus on making it easy for end users to understand and tailor the technology according to their needs. We use and enhance concepts from the discussion on the "tailorability" of CSCW systems (a visual filter composition language, a component-based architecture and additional support for exploration and documentation) to implement and evaluate our prototype.