Empirical studies in software development projects: field survey and OS/400 study
Information and Management
The quality approach: is it delivering?
Communications of the ACM
IT outsourcing evolution---: past, present, and future
Communications of the ACM - Wireless networking security
A Guide To The Project Management Body Of Knowledge (PMBOK Guides)
A Guide To The Project Management Body Of Knowledge (PMBOK Guides)
Information Technology Project Management, Revised
Information Technology Project Management, Revised
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Despite substantial progress in project management in the past decades, management of outsourced system development projects remains a major challenge for project managers and sponsors. The rapid growth of e-business in the past decades has created a surge of new development projects to replace the old legacy systems. However, while there are many published studies about in-house development projects, few studies explore outsourced projects, especially those that failed. This paper presents a case study of the failure of the HealthMatch project at the State of Minnesota Department of Human Services (DHS) from the qualitative systems view. The paper ends with success/failure factors and lessons learned.