The action workflow approach to workflow management technology
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Every manager's guide to business processes: a glossary of key terms and concepts for today's business leader
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Dividing Businesses into Processes
Proceedings of the IFIP TC8 / WG8.1 Working Conference on Organizational Semiotics: Evolving a Science of Information Systems
Understanding and Modelling Business Processes with DEMO
ER '99 Proceedings of the 18th International Conference on Conceptual Modeling
Communities and Media Towards a Reconstruction of Communities on Media
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
Meta-Patterns for Electronic Commerce Transactions based on FLBC
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 4 - Volume 4
Elements of a Reference Model for Electronic Markets
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 4 - Volume 4
The constituents of business interaction: generic layered patterns
Data & Knowledge Engineering - Special issue: The language/action perspective
Emphasizing symmetry issues in business interaction analysis and IOS
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Generic business frameworks and action modeling
CM'96 Proceedings of the First international conference on Communication Modeling: The language/action perspective
Action and media in interorganizational interaction
Communications of the ACM - Two decades of the language-action perspective
Deriving concepts for modeling business actions
ER'06 Proceedings of the 25th international conference on Conceptual Modeling
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When designing business processes there is a need to identify and delimit different processes. There exist, however, unclear criteria for delimiting business processes. Business process analysts apply usually a sequential view of business processes. Besides process sequences, there is a need to acknowledge different process variants. Founded in a combined transformative and co-coordinative view on business processes, instruments for describing business process variants are put forward in this paper. Two instruments (matrices) are proposed. One business process division matrix, for distinguishing process variants in relation to each other. The other matrix, a business phase matrix, is to be used to reveal the content of each phase of the business interaction constituting each process variant.