“Intelligent” tools for workflow process redesign: a research agenda

Authors:
Mariska Netjes;Irene Vanderfeesten;Hajo A. Reijers
Affiliations:
Department of Technology Management, Technische Universiteit Eindhoven, Eindhoven, The Netherlands;Department of Technology Management, Technische Universiteit Eindhoven, Eindhoven, The Netherlands;Department of Technology Management, Technische Universiteit Eindhoven, Eindhoven, The Netherlands
Venue:
BPM'05 Proceedings of the Third international conference on Business Process Management
Year:
2005

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Abstract

Although much attention is being paid to business processes during the past decades, the design of business processes and particularly workflow processes is still more art than science. In this workshop paper, we present our view on modeling methods for workflow processes and introduce our research aiming for the development of an “intelligent” software tool for workflow process redesign. This tool uses two approaches to redesign workflows: an evolutionary approach, focussing on local updates to a given process, and a revolutionary approach, starting with a clean-sheet of paper.