Ethnographically informed analysis for software engineers
International Journal of Human-Computer Studies - Understanding work and designing artefacts
Technology probes: inspiring design for and with families
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting the distributed family: the need for a conversational context
Proceedings of the third Nordic conference on Human-computer interaction
Connecting the family with awareness systems
Personal and Ubiquitous Computing - Memory and Sharing of Experiences
Pervasive computing in the domestic space
Personal and Ubiquitous Computing
Digital homes on wheels: designing for the unimagined home
Personal and Ubiquitous Computing
Agent-based modelling and simulation for the analysis of social patterns
Pattern Recognition Letters
ER '07 Tutorials, posters, panels and industrial contributions at the 26th international conference on Conceptual modeling - Volume 83
Engineering the social: The role of shared artifacts
International Journal of Human-Computer Studies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Family communication: phone conversations with children
Proceedings of the 8th International Conference on Interaction Design and Children
The Art of Agent-Oriented Modeling
The Art of Agent-Oriented Modeling
Designing with ethnography: An integrative approach to CSCW design
Advanced Engineering Informatics
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In this paper we propose a method for using ethnographic field data to substantiate agent-based models for socially-oriented systems. We use the agent paradigm because the ability to represent organisations, individuals, and interactions is ideal for modelling socio-technical systems. We present the results of in-situ use of a domestic application created to encourage engagement between grandparents and grandchildren separated by distance. In such domains, it is essential to consider abstract and complex quality requirements such as showing presence and sharing fun. The success of such domestic technologies is based on the meaningful realisation of these difficult-to-define quality goals. Our method addresses the need to adequately inform these quality goals with field data. We substantiate the quality goals with field data collected by introducing an application into the home of three families. The field data adds an understanding of what sharing fun means when "filled" with concrete activities. The quality goals served as a template to explore and represent the rich field data, while the field data helped to formulate the requirements for a more complex and refined technology. This paper's contribution is twofold. First, we extend the understanding of agent-oriented concepts by applying them to household interactions. Second, we make a methodological contribution by establishing a new method for informing quality goals with field data.