Family communication: phone conversations with children

  • Authors:
  • Rafael Ballagas;Joseph 'Jofish' Kaye;Morgan Ames;Janet Go;Hayes Raffle

  • Affiliations:
  • Nokia Research Center, Palo Alto, CA;Nokia Research Center, Palo Alto, CA;Nokia Research Center, Palo Alto, CA;Nokia Research Center, Palo Alto, CA;Nokia Research Center, Palo Alto, CA

  • Venue:
  • Proceedings of the 8th International Conference on Interaction Design and Children
  • Year:
  • 2009

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Abstract

We interviewed and observed families in their homes to understand how they communicate across generations and across distances. The phone is still the most common way for keeping children in touch with distant relatives. However, many children can't talk on the phone by themselves until 7 or 8 years old. This paper examines the challenges children have with phone conversations, and looks at how families are currently working around these issues. These findings can help inform the design of future family communications technologies.