Developing the Blacksburg electronic village
Communications of the ACM
COPLINK: managing law enforcement data and knowledge
Communications of the ACM
Personal and Ubiquitous Computing
Designing public government web sites
CHI '05 Extended Abstracts on Human Factors in Computing Systems
A qualitative analysis of local community communications
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Designing Interaction for Local Communications: An Urban Screen Study
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Experience, adjustment, and engagement: the role of video in law enforcement
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Fear and the city: role of mobile services in harnessing safety and security in urban use contexts
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
E-government: services for everyone, everywhere, eventually
CHI '10 Extended Abstracts on Human Factors in Computing Systems
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Gatekeeping: A critical review
Annual Review of Information Science and Technology
Improving the safety of homeless young people with mobile phones: values, form and function
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Creek watch: pairing usefulness and usability for successful citizen science
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
HCI, politics and the city: engaging with urban grassroots movements for reflection and action
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Welcome to the jungle: HCI after dark
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Listening to the community: social media monitoring tasks for improving government services
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Digital neighborhood watch: investigating the sharing of camera data amongst neighbors
Proceedings of the 2013 conference on Computer supported cooperative work
Whoo.ly: facilitating information seeking for hyperlocal communities using social media
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Think globally, act locally: a case study of a free food sharing community and social networking
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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This paper investigates how citizens use technology to support community policing efforts. To explore the types of conversations that are shared on the community web forum, we conducted a qualitative study. We analyzed 865 forum posts from a community crime web forum from April 2004 to June 2011. We found that residents use the forum to: 1) build relationships by strengthening social ties, 2) discuss ways to take collective action, 3) share information and advice, and 4) regulate the social norms of the neighborhood and the web forum. Results suggest that technologies intended for crime prevention should be designed to support communication and problem-solving discussions amongst residents, as opposed to simply providing information to citizens.