Facing the dark side of life: the challenge of addressing users' fears in interaction design

Authors:
Victor Kaptelinin
Affiliations:
Department of Informatics, Umeå University, Umeå, Sweden
Venue:
Create'10 Proceedings of the 2010 international conference on The Interaction Design
Year:
2010

Citing 8
Cited 0

Persuasive Technology: Using Computers to Change What We Think and Do

Persuasive Technology: Using Computers to Change What We Think and Do
Industrial Design and Activity Theory: A New Direction for Designing Computer-Based Artifacts

EWCHI '95 Selected papers from the 5th International Conference on Human-Computer Interaction
Technology as Experience

Technology as Experience
Acting with Technology: Activity Theory and Interaction Design (Acting with Technology)

Acting with Technology: Activity Theory and Interaction Design (Acting with Technology)
Does computer anxiety reach levels which conform to DSM IV criteria for specific phobia?

Computers in Human Behavior
Using visualizations to increase compliance in experience sampling

UbiComp '08 Proceedings of the 10th international conference on Ubiquitous computing
Shyness and the internet: Social problem or panacea?

Computers in Human Behavior
Field observations of therapists conducting virtual reality exposure treatment for the fear of flying

European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments

Quantified Score

Hi-index	0.00

Visualization

Abstract

The paper argues that fear is a powerful factor of user experience, which is likely to have a general effect on utility and usability of interactive technologies. Currently interaction design lacks methods and concepts, which would allow the field to properly understand - and deal with - users' fears. The paper presents a tentative exploration of the aims, challenges, and strategies of addressing users' fears in interaction design.