Training AAC users in user-centred design

Authors:
Annalu Waller;Susan A. Balandin;David A. O'Mara;Andrew D. Judson
Affiliations:
Applied Computing, University of Dundee, Scotland;School of Communication Sciences and Disorders, University of Sydney, Australia;Applied Computing, University of Dundee, Scotland;Applied Computing, University of Dundee, Scotland
Venue:
Accessible Design'05 Proceedings of the 2005 international conference on Accessible Design in the Digital World
Year:
2005

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Abstract

User-centred design (UCD) with a focus on usability provides product developers with a design approach in which users are involved in every stage of the process: when gathering requirements; when evaluating alternative designs; and when evaluating interactive prototypes. The characteristics of people who use augmentative and alternative communication (AAC) make it difficult to follow a truly UCD approach, which in part may contribute to the high rejection of AAC devices. Training workshops have been delivered to introduce users and AAC professionals to the UCD process. Initial feedback indicates that they feel more empowered to evaluate systems and to engage in the design of new systems after attending the workshop.