Annual review of computer science vol. 1, 1986
Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Social conceptions of knowledge and action: DAI foundations and open systems semantics
Artificial Intelligence
Design at work
Artificial Intelligence
The conceptual nature of knowledge, situations, and activity
Expertise in context
Brahms: simulating practice for work systems design
International Journal of Human-Computer Studies
Cognitive Work Analysis: Towards Safe, Productive, and Healthy Computer-Based Work
Cognitive Work Analysis: Towards Safe, Productive, and Healthy Computer-Based Work
The Social Life of Information
The Social Life of Information
Design at Work: Cooperative Design of Computer Systems
Design at Work: Cooperative Design of Computer Systems
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Ethnography, Customers, and Negotiated Interactions at the Airport
IEEE Intelligent Systems
Steps towards C+C: A Language for Interactions
AIMSA '00 Proceedings of the 9th International Conference on Artificial Intelligence: Methodology, Systems, and Applications
Modeling and Simulation for Mission Operations Work System Design
Journal of Management Information Systems
Elephant 2000: a programming language based on speech acts
Companion to the 22nd ACM SIGPLAN conference on Object-oriented programming systems and applications companion
Human and artificial agent's conversations on the GRID
1LeGE-WG'02 Proceedings of the 1st LEGE-WG international conference on Educational Models for GRID Based Services
Simulating activities: Relating motives, deliberation, and attentive coordination
Cognitive Systems Research
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Very often computer scientists view computerization of services in terms of the logistics of human-machine interaction, including establishing a contract, accessing records, and of course designing an interface. But this analysis often moves too quickly to tactical details, failing to frame the entire service in human terms, and not recognizing the mutual learning required to define and relate goals, constraints, and the personalized value of available services. In particular, on-line services that "computerize communication" can be improved by constructing an activity model of what the person is. trying to do, not just filtering, comparing, and selling piece-meal services.