Applying fuzzy quality function deployment to prioritize solutions of knowledge management for an international port in Taiwan

Authors:
Gin-Shuh Liang;Ji-Feng Ding;Chun-Kai Wang
Affiliations:
Department of Shipping and Transportation Management, National Taiwan Ocean University, Keelung 202, Taiwan;Department of Aviation and Maritime Transportation Management, Chang Jung Christian University, Tainan City 711, Taiwan;Department of Shipping and Transportation Management, National Taiwan Ocean University, Keelung 202, Taiwan
Venue:
Knowledge-Based Systems
Year:
2012

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Abstract

The purpose of this paper is to apply a fuzzy quality function deployment (QFD) approach to prioritize knowledge management (KM) solutions for an international port in Taiwan. First, the paper examines house of quality (HOQ) matrices to facilitate handling of the 'what' (i.e., KM requirements) and 'how' (KM solutions) aspects of the QFD problem, and proposes procedures for the use of a fuzzy QFD method. A case study concerning port K in Taiwan is then used to demonstrate a systematic appraisal process for prioritizing KM solutions, and twenty attributes with sixteen feasible KM implementation solutions are measured employing an HOQ matrix. Finally, the top five feasible solutions for implementing KM at port K are identified. The empirical results show that 'establishment of a data storage and data mining system' in the technology dimension is the most urgent requirement for KM implementation at port K in Taiwan.