Interface affordances and social practices in online communication systems

  • Authors:
  • Suely Fragoso;Rebeca Recuero Rebs;Daiani Ludmila Barth

  • Affiliations:
  • Univ. Federal do Rio Grande do Sul, Porto Alegre, RS, Brazil;Univ. do Vale do Rio do Sinos, São Leopoldo, RS, Brazil;Fund. Univ. Federal de Rondônia, Vilhena, RO, Brazil

  • Venue:
  • Proceedings of the International Working Conference on Advanced Visual Interfaces
  • Year:
  • 2012

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Abstract

This article discusses the relation between interface affordances and social interaction practices in online communication systems (OCS) The underlying premise is that social, cultural and cognitive elements are as important as structural, functional and aesthetic features in the development of technology adoption patterns. This hypothesis was examined through a comparative study of the preferred modes of interaction of a sample of users of two OCS that follow the 'microblogging' model (Twitter and Plurk) and instant messengers (MSN, Gtalk and/or Skype). Users responded to an online questionnaire and an in-depth interview. Each user also provided us with images of their screens during typical interaction sessions using the above OCS on desktop and mobile devices. The results led to the proposal of a categorization of socio-technical affordances and confirmed the mutual influence between online conversational practices and interface affordances. Moreover, the adoption of a socially-situated perspective has proven essential for the analysis of user-system interaction, as well as interpersonal interaction, using both mobile and fixed internet access.