Knowledge elicitation using discourse analysis
International Journal of Man-Machine Studies - Special Issue: Knowledge Acquisition for Knowledge-based Systems. Part 4
Information retrieval interaction
Information retrieval interaction
Interaction in information retrieval: selection and effectiveness of search terms
Journal of the American Society for Information Science
Elicitation behavior during mediated information retrieval
Information Processing and Management: an International Journal
Using discourse analysis for the design of information retrieval interaction mechanisms
SIGIR '83 Proceedings of the 6th annual international ACM SIGIR conference on Research and development in information retrieval
Information Processing and Management: an International Journal
Information seeking and mediated searching. Part 5. User-intermediary interaction
Journal of the American Society for Information Science and Technology
Journal of the American Society for Information Science and Technology
Question types in public libraries' digital reference service in Finland: Comparing 1999 and 2006
Journal of the American Society for Information Science and Technology
On sociocultural aspects of user elicitation
Proceedings of the 4th Information Interaction in Context Symposium
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The user-centered approach to information retrieval emphasizes the importance of a user model in determining what information will be most useful to a particular user, given their context. Mediated search provides an opportunity to elaborate on this idea, as an intermediary's elicitations reveal what aspects of the user model they think are worth inquiring about. However, empirical evidence is divided over whether intermediaries actually work to develop a broadly conceived user model. Our research revisits the issue in a web research services setting, whose characteristics are expected to result in more thorough user modeling on the part of intermediaries. Our empirical study confirms that intermediaries engage in rich user modeling. While intermediaries behave differently across settings, our interpretation is that the underlying user model characteristics that intermediaries inquire about in our setting are applicable to other settings as well. © 2012 Wiley Periodicals, Inc.